Effective communication: fundamentals

Introduction to communication

• Communication
• Beyond the blah blah blah
• Us and communication
• The transmission model
• From whom to whom?
• What and how?
• But in what sense?
• The noise
• But will it only be transmission?
• Circularity of communication

The components of communication

• What I say ... how I say it
• The 7 Cs of communication
• I therefore feel I express: the authenticity of communication
• The one that excites you
• In the shoes of others
• The other side of communication
• The 70/30 rule
• Active listening techniques
• The effective listener
• What do you think about it? The feedback.
• The sandwich technique
• "Nutrient" feedback
• Try to give effective feedback
• My responsibility

Final test

COURSE CODE

0004_16_01