OBJECTIVES

The aim of the course Effective communication is to provide participants with notions, food for thought and suggestions to make their interpersonal communication more effective.

RECIPIENTS

Il Effective Communication course it is intended for all those who wish to gain greater awareness of general and personal communication methods, identifying their predominant behaviors. Added to this are food for thought and exercises aimed at refining control over one's verbal and non-verbal expression.

Ivass route:

ROUTES: IVASS UPDATE
Ivass Thematic Area: ADMINISTRATIVE AND MANAGEMENT

DURATION

1 hours

CONTENTS

Introduction to communication

• Video: Communicate
• Beyond the blah blah blah
• We and communication / 1
• We and communication / 2
• Video: The transmission model
• From whom to whom?
• What and how?
• But in what sense?
• The noise
• But will it be only transmission?
• Circularity of communication

Communication, listening, relationship

• What I say ... how I say it
• The 7 Cs of communication
• I feel therefore express: the authenticity of the communication
• What makes you excited
• In the shoes of others
• The other side of communication
• The 70/30 rule
• Active listening techniques
• The effective listener
• What do you think? Feedback.
• The sandwich technique
• "Nutrient" feedback
• My responsibility
• I try to give feedback!

Non-verbal communication

• We are our body
• Video lesson: The body "speaks"
• Video lesson: How to sit 1/2
• Video lesson: How to sit 2/2
• Video lesson: The position of the head
• Video lesson: Mouth and eyes
• Video lesson: Arms and posture
• Video lesson: The hands
• Video lesson: Hands and face
• The listening instrument body
• Breathe!
• The emotion has a voice
• Shhhh ... silence!

Communicate ... with "style"

• Communication styles
• I don't feel very OK ...
• Not OK you will be there!
• All OK!
• Guess who!
• Comparison of “non-verbal” styles
• The "affirmative rights"
• Dangerous words
• No one can judge me
• Video lesson: Change starts on its own
• Free the child in you!

TECHNICAL REQUIREMENTS:

Acrobat Reader

PDF documents are exported for version 5 but are compatible with later versions of Acrobat Reader released up to the date of update of this file.

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  • Internet Explorer 11
  • Mozilla Firefox
  • Google Chrome

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Minimum video resolution

The courses are optimized for a 1024 × 768 display on PCs and tablets of at least 7 inches.

Speakers or headphones (in case of multimedia products)

DATA TRACKING METHOD: SCORM 1.2

DEVELOPMENT TECHNOLOGY:

HTML5

Certification / Certificate:

Certificate of use (also valid for the Ivass update)

PRODUCED BY:

PIAZZA COPERNICO

Content edited by:

PIAZZA COPERNICO

COURSE CODE:

0004-16