negotiation course

OBJECTIVES

The object of Negotiation course is to identify the characteristics of a negotiation process, to know the possible strategies and the skills necessary to carry out successful negotiations.

RECIPIENTS

All

DURATION

1 hours

CONTENTS

Module 1 - The negotiation between technique and emotions
• From negotiation to collaboration
• The good negotiator

Module 2 - Negotiation methods and techniques
• Distributive and integrative approach
• Positions or interests?
• BATNA

Module 3 - Negotiating is communicating
• The right mix
• The secret is in listening
• Emotional intelligence and Aikido

Final test

TECHNICAL REQUIREMENTS:

Acrobat Reader

PDF documents are exported for version 5 but are compatible with later versions of Acrobat Reader released up to the date of update of this file.

Browser

  • Internet Explorer 10
  • Internet Explorer 11
  • Mozilla Firefox
  • Google Chrome

JavaScript enabled

Pop-up blocker disabled

Minimum video resolution

The courses are optimized for a 1024 × 768 display on PCs and tablets of at least 7 inches.

Speakers or headphones (in case of multimedia products)

DATA TRACKING METHOD: SCORM 1.2

DEVELOPMENT TECHNOLOGY:

HTML5

CERTIFICATION / CERTIFICATE:

 Certificate of use.

PRODUCED BY:

PIAZZA COPERNICO

Content edited by:

PIAZZA COPERNICO

COURSE CODE:

0052 15