OBJECTIVES
The object of Negotiation course is to identify the characteristics of a negotiation process, to know the possible strategies and the skills necessary to carry out successful negotiations.
RECIPIENTS
All
DURATION
1 hours
CONTENTS
Module 1 - The negotiation between technique and emotions
• From negotiation to collaboration
• The good negotiator
Module 2 - Negotiation methods and techniques
• Distributive and integrative approach
• Positions or interests?
• BATNA
Module 3 - Negotiating is communicating
• The right mix
• The secret is in listening
• Emotional intelligence and Aikido
Final test
TECHNICAL REQUIREMENTS:
Acrobat Reader
PDF documents are exported from version 5 and are compatible with all subsequent versions of Acrobat Reader released up to the update date of this file.
Browser
- Microsoft Edge
- Mozilla Firefox
- Google Chrome
- Safari (from version 9.1 onwards)
JavaScript enabled
Pop-up blocker disabled
Minimum video resolution
The courses are optimized for a 1024 × 768 display on PCs and tablets of at least 7 inches.
Speakers or headphones
DATA TRACKING METHOD: SCORM 1.2
DEVELOPMENT TECHNOLOGY:
HTML5
CERTIFICATION / CERTIFICATE:
Certificate of use.
PRODUCED BY:
PIAZZA COPERNICO
Content edited by:
PIAZZA COPERNICO
COURSE CODE:
0052-15
