Telemarketing and Teleselling - Instructions for use
Typology: Online Course
Duration: 4 hours
Languages: Italian
Objectives
The objective of the Telemarketing course is to provide participants with the tools to develop the skills and abilities needed to play a key role in determining the efficiency and effectiveness of the service, to impart to participants the ability to leverage a variety of languages aimed at maximizing engagement in concrete situations, and to hone their capacity for self-empowerment through behavior analysis tools.
CONTENTS
Module 1 – How to prepare for telemarketing and teleselling
- The first steps in telemarketing
- Before the phone call
- Customer types
Module 2 – Successful Communication
- The nature of communication
- The elements of communication
- Nonverbal communication
- Effective communication
- Effective Communication Strategies (formerly title: Verbal Communication)
- The principles and techniques of persuasion
- How to manage the negotiation
Module 3 – The Art of the Effective Phone Call
- What kind of listener are you?
- The phases of the phone call
- Make appointments
- Customer service and complaint management
FINAL TEST
Produced by: Piazza Copernico
Content edited by: PIAZZA COPERNICO
COURSE CODE: 0011_18
