OBJECTIVES

COURSE FOR HEALTHCARE STRUCTURES

The purpose of online training course is:

  • Describe the Healthcare Quality Assessment systems;
  • Illustrate quality indicators and all operational tools for performance evaluation.

NB: The course contains specific references to the Forms and to the specific Organization, and (in particular all Modules from 3 to 6) to the Region of the health facility in which the course is delivered. Consequently, a "personalization" of the course is necessary and foreseen before its delivery.

RECIPIENTS

Healthcare professionals from public and private hospitals.

DURATION

1 hour and 20 min

CONTENTS

MODULE 1 - Introductory part

  • Quality assessment in healthcare
  • Quality in healthcare
  • Performance evaluation
  • Multidimensional quality assessment
  • Quality indicators
    • Structure indicators
    • Process indicators
    • Outcome indicators
  • Indicator tab

 

MODULE 2 - Methodological part

  • Stage 1: Monitoring
  • Stage 2: Implementation of any improvement action
    • Organizational actions
    • Clinical actions
  • Stage 3: Verification of the effectiveness of the implemented action
  • Operating systems for Monitoring Indicators

 

MODULE 3 - Instructions for access to the Regional Government portal - E-Health section - Social Health Information System (SISS)

MODULE 4 - Operational tools: performance evaluation data - OUTCOME - E-Health section - Social Health Information System (SISS)

MODULE 4bis - Operational tools: performance evaluation data - E-Health section - Social Health Information System (SISS)

  • Effectiveness evaluation: raw data
  • Effectiveness evaluation: radar chart
  • Appropriateness indicators
  • Network Regions Indicators
  • Indicator and documentation sheets

MODULE 5 - Instructions for access to the National Outcome Program (PNE)

MODULE 6 - Operational tools: National Outcome Program (PNE)

  • Objectives of the PNE
  • How to read the results of an Indicator
  • Risk Adjustment
  • How to consult the PNE website
  • Treemap

TECHNICAL REQUIREMENTS:

Acrobat Reader

PDF documents are exported for version 5 but are compatible with later versions of Acrobat Reader released up to the date of update of this file.

Browser

  • Internet Explorer 10
  • Internet Explorer 11
  • Mozilla Firefox
  • Google Chrome

JavaScript enabled

Pop-up blocker disabled

Minimum video resolution

The courses are optimized for a 1024 × 768 display on PCs and tablets of at least 7 inches.

Speakers or headphones (in case of multimedia products)

DATA TRACKING METHOD: SCORM 1.2

DEVELOPMENT TECHNOLOGY:

HTML5

PRODUCED BY:

PIAZZA COPERNICO

Content edited by:

IRCCS San Raffaele Hospital

COURSE CODE:

0024-20_08