ROUTES: IVASS - CONSOB UPDATE
Ivass Thematic Area: LEGAL
Ivass area module: 5. Evaluation of the advantages and disadvantages of the different investment options for policyholders
Consob Thematic Macro Area: INVESTMENT EVALUATION
ESMA criteria point V.III: Letter B.
The new MIFID II regulation and in general the entire regulatory framework, provide for particular provisions on transparency; specifically, Customers must be informed of the cost of the financial instruments and the cost of the services offered.
Together with the ex ante disclosure, the ex post disclosure constitutes a strong tool for the customer who is henceforth placed in a position to know and above all to compare.
Consultants must know the items that make up the information and then be able to communicate them to the customer by dissolving doubts and perplexities.
1 30 hours and minutes
MODULE 1 - The ex-post information under the MiFID II Directive
• The ex-ante and ex-post disclosure: regulatory sources
• Ex-ante and ex-post communication of costs and charges
• Information on costs and charges
• Impact of costs on profitability
• MiFID II and Transparency
• The incentives
• Key factors and core needs of financial intermediaries
• Learning Stop
MODULE 2 - A case. Ex-post reporting adopted by Volksbank
MODULE 3 - The impacts of the ex-post information in the management of the customer relationship
• The relationship with the customer
• Management of the customer's emotions
• Management of customer doubts
• Management of the client's concerns
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Final reports and certificate of use compliant with the provisions of the IVASS Regulation.
Content edited by: LYVE
Teacher: Giovanni Carloni