ROUTES: IVASS TRAINING - IVASS UPDATE - OAM TRAINING - CONSOB
Ivass Thematic Area: LEGAL
Ivass area module: 5. General rules of conduct and management of conflicts of interest
Consob Thematic Macro-area: RULES AND CONDUCT
OAM thematic area: Current legislation on consumer protection.
ESMA criteria point V.III: Letter C.

OBJECTIVES

IDD has redesigned the customer relationship process, placing it at the center of the relationship with companies and distributors. The IVASS Regulation n ° 40/2018 draws the new rules of behavior and specifies the scope of action that does not violate the best interest of the Customer.

This course delves into these innovations and provides useful addresses to all subjects who deal with the customer.

DURATION

1 hours

CONTENTS

MODULE 1 - The normative sources

  • The rules of conduct: protection of customers and the market
  • The 2016 IDD Directive
  • The primary sources
  • The Regulations
  • The normative value of the indications of the enterprises

 

MODULE 2 - Behaviors and rules

  • The script of the phone call
  • The target market
  • POG - PRODUCT OVERSIGHT GOVERNANCE
  • Learning Stop
  • The proposal to the customer
  • Learning Stop
  • Personalized advice and the declaration of adequacy
  • Other documents to be delivered in the pre-contractual phase
  • Learning Stop
  • Language and sections
  • Risks and consumer protection
  • Additional DIP
  • Risks and consumer protection
  • Learning Stop

 

MODULE 3 - Conflicts of interest

  • Conflicts of interest: old and new CAP
  • A new way of doing insurance
  • Learning Stop
  • The conflict of interest between customer and distributor
  • The conflict of interest between company and customer
  • Conflict of interest between customers
  • Learning Stop
  • Conclusions

 

FINAL TEST

 

TECHNICAL REQUIREMENTS:

 

Acrobat Reader

PDF documents are exported for version 5 but are compatible with later versions of Acrobat Reader released up to the date of update of this file.

Browser

  • Internet Explorer 10
  • Internet Explorer 11
  • Mozilla Firefox
  • Google Chrome

JavaScript enabled

Pop-up blocker disabled

Minimum video resolution

The courses are optimized for a 1024 × 768 display on PCs and tablets of at least 7 inches.

Speakers or headphones (in case of multimedia products)

DATA TRACKING METHOD: SCORM 1.2

CERTIFICATION / CERTIFICATE

Final reports and certificate of use compliant with the provisions of the IVASS Regulation.

DEVELOPMENT TECHNOLOGY:

HTML5

PRODUCED BY:

PIAZZA COPERNICO

Content edited by: LYVE

Decent: Valentina Pignataro 

COURSE CODE:

0006_18_03