ROUTES: IVASS UPDATE - CONSOB TRAINING - OAM TRAINING
Ivass Thematic Area: Contractual and products
Ivass Area Module: 4. Consumer needs assessment
CONSOB Area of ​​Expertise: Letter C art. 18 ESMA Guidelines

OBJECTIVES

For companies and professionals operating in the investment market, it is of fundamental importance to know your client, and to gather all the necessary information so that his protection can be guaranteed. In fact, the operation can be carried out when the customer is able to understand and support the risks associated with it. The course deals with these topics in detail, deepening all the aspects that follow.

DURATION

6 hours

CONTENTS

Module 1 - Customer needs assessment - Part 1

  • The information to be requested from the customer
  • The provisions for understanding customers
  • Customer categories
  • Information and adequacy
  • Arbitrator for financial disputes - Appeal 866
  • Arbitrator for financial disputes - Appeal 2717
  • ACF and appeals relating to the investment advisory service
  • End of Module TEST

 

Module 2 - Customer needs assessment - Part 2

  • Aging and demographic structure
  • Pathologies and "new" needs
  • The socio-health costs of chronic diseases
  • What affects customer needs
  • End of Module TEST
  • Exercise

FINAL TEST

TECHNICAL REQUIREMENTS:

Acrobat Reader

PDF documents are exported for version 5 but are compatible with later versions of Acrobat Reader released up to the date of update of this file.

Browser

  • Internet Explorer 10
  • Internet Explorer 11
  • Mozilla Firefox
  • Google Chrome

JavaScript enabled

Pop-up blocker disabled

Minimum video resolution

The courses are optimized for a 1024 × 768 display on PCs and tablets of at least 7 inches.

Speakers or headphones (in case of multimedia products)

DATA TRACKING METHOD: SCORM 1.2

Certification / Certificate

Final reports and certificate of use compliant with the provisions of the IVASS Regulation.

DEVELOPMENT TECHNOLOGY:

HTML5

PRODUCED BY:

PIAZZA COPERNICO

Content edited by: Assoreti Training

Teaching: Sabrina Scarito

COURSE CODE:

0065_19_01