The 4 rules of problem solving

Typology: Teaching pill
Duration: 10 minutes
Objectives
- Learn more about the rules of problem solving
- Know the distinction between problem and obstacle
- Understand how to formulate the objectives to be pursued
- Know how to generate different ideas to address the problem
RECIPIENTS
All employees
CONTENTS
- Distinction between problem and obstacle
- Definition of clear and actionable objectives
- Perspectives on thinking and formulating ideas
- Final test
COURSE CODE: I0027_22_ED2025
VALID FOR: IVASS 30 HOURS
THEME AREA: ADMINISTRATIVE AND MANAGEMENT
IVASS FORM: CUSTOMER RELATIONSHIP MANAGEMENT
PROFESSOR: Vanessa Cuniberti
