Negotiation – Active listening and emotional intelligence

CONTENTS

The right mix 

• Negotiation between attitudes, methods and skills 
• personal resources 
• Negotiation techniques and communication skills 
• Become skilled communicators 

The secret is in listening 

• The prejudice scam 
• The 30/70 rule 
• Active listening, the way to empathy 
• How to actively listen 
• Non-verbal communication 
• The 7 rules 

Emotional intelligence and Aikido 

• Smart negotiators 
• Negotiate according to AIKIDO 
• The positive NO 

COURSE CODE

0052_15_22C