Recognize, manage and prevent harassment in the workplace

NECKLACES

• Inclusion & Diversity
• Woman Empowerment Academy

CONTENTS

Harassment and violence in the workplace

• The concept of harassment
• The characteristics of the harasser
• The characteristics of the victim
• Physical, verbal, non-verbal, psychological harassment

Attacks in the workplace

• Type 1 - 2 -3 - 4 assaults
• The stories of Silvana, Valeria, Mara, Emanuele
• Resilience
• Self-control
• Emotional intelligence
• Empathy
• The suspension of judgment
• Active listening

Harassment and sexual violence

• What is sexual harassment?
• The resulting emotional experiences
• Behavioral and dysfunctional strategies associated with trauma
• Stockholm syndrome
• Naming, Blaming and Claming
• How to defend yourself after a harassment
• List of behaviors to avoid

The role of witnesses and communication management

• The witness of a violence
• What can a witness do?
• Hollaback's 5 D method
• Distract
• Support
• Delegate and document
• Say
• The de-personalization of aggression
• Non-violent communication
• The giraffe language and the jackal language
• The communication process
• Exercise

 

Prevention policies within the company

• The national memorandum of understanding
• The ILO convention
• What the company should do in the event of assault, violence or harassment in the workplace
• The internal regulations, the information sheet and the trusted person
• The first section of the SUVA checklist
• The second and third sections of the SUVA checklist
• The final table of the SUVA checklist
• A corporate operational and regulatory climate
• Gibbs' cycle of Reflexivity

 

COURSE CODE

OO52_15_22B